Our telephone system includes a call back service where the reception team can call you back when you reach number 1, you will NOT lose your place in the queue if you request a call back.

Please be aware that all calls are recorded for training and referencing purposes.

CLICK HERE to request GP Appointments, Test Results & Contact Us (Medical and Admin Queries)

Please complete an online form when requesting a doctor's, nurse practitioner's appointment or have an admin query. This applies to on the day and routine doctor’s appointment requests. All nurse and health care assistant appointments will still need to be booked via the telephone.

The online request form will be available between 8am and 5pm every weekday except Bank Holidays.

PLEASE NOTE: You do not need to verify your phone number, you can select 'No, skip this step' and click on 'Continue' to then review your request.

The service may be unavailable at times due to high demand or staff training.

You are able to complete this on someone else’s behalf, for instance children or someone you are caring for.

Should you not have access to the internet, you can still call reception on either 01373 830316 or 01373 464731 and a member of the team will be able to fill this form out on your behalf.

All 'I have a health problem' request forms will be reviewed and assessed by a doctor on the day. You may receive a text, phone call or be invited to come for an appointment at the surgery. Please ensure you keep your phone with you and be aware that phone calls from the surgery will display the practice number, either 01373 464731 or 01373 830316.

Test results can be requested from the Admin query form (which also includes requesting Fit(sick) Notes, repeat prescriptions or anything else admin related), or click here for test result information.

Please contact us by telephone;

St Luke's Surgery 01373 830316

Fromefield Surgery 01373 464731

Monday to Friday 8:30am – 1pm and 2pm – 6:30pm

We offer late weekday and Saturday appointments in collaboration with our Primary Care Network Practices, Mendip Country Practice, Park Medical Practice, Grove Surgery and Oakhill Surgery.

It is important that you inform the practice if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you persistently fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment and may ultimately be removed from our patient list. 

You can cancel your appointment by:

Online Admin Query Request - Click here to submit an Online Admin Query request, a member of the Reception team will cancel your appointment.

Telephone - Contact the Reception Team on 01373 830316.

Text - If you receive appointment reminders by text, it is possible to cancel your appointment by reply.

Patients who arrive late also contribute to a clinician running late.

When you book an appointment, you are reserving 10 minutes of a Clinician's time for your problem. If you arrive 5 minutes late, you will only have 5 minutes to discuss your issue, which may be insufficient.

We therefore ask that you attend your appointment promptly, arriving at least a couple of minutes beforehand is always a good plan.

If you arrive 9 or more minutes late, you may not be seen as your appointment slot will have passed and the Clinician will move on to the next appointment. So, if your problem requires that you must see us, please ensure you arrive on time.

Please note it is at the Clinician's discretion to see you if you are significantly late for your appointment.

Home visits are available for patients who are unable to attend the surgery (housebound).

To request a home visit call 01373 830316 no later than 1pm so the Doctor/Paramedic can plan their visit.

When requesting a home visit, please tell the Receptionist:

• The patient’s name 
• Address to be visited
• The contact telephone number
• The nature of the problem

The Doctor/Paramedic may call before coming out to visit to see if there is another way to help with the problem.

We are closed between 6:30pm and 8:00am and also during weekends and bank holidays, if you require non-urgent medical assistance Telephone 111.

Your call will be assessed by an experienced nurse who will give you the most appropriate type of help or advice. The nurse can call an ambulance, arrange access to the on-call doctor, or provide advice and information on health care matters.

Minor Injury Units

Minor Injury Units are staffed by Emergency Nurse Practitioners, who have the training and experience to deal with: cuts · remove foreign bodies · dress wounds · cuts and grazes · burns · scalds · minor broken bones · insect and animal bites · screening and treatment for Chlamydia.